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    Süreçlerimiz 03.05.2017 Tarihinden itibaren Dergipark sistemi üzerinden devam edecektir. Değerlendirilmesini istediğiniz çalışmalarınızı http://dergipark.gov.tr/ckuiibfd adresinden dergimize iletebilirsiniz.

     

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    Dergimizin 2019 için makale kabul edilmektedir.


Abstract


The Effects of Emotional Labor on Organizational Cynicism in Work Life: A Research in Banking Sector
In this study, the effects of emotional labor to organizational cynicism are examined. In this context, the effects of sub-dimensions of emotional labor, surface acting, deep acting and natural emotion are investigated on organizational cynicism’s cognitive (beliefs), affective (feelings) and behavioral (behaviors) sub-dimensions. Data are obtained and analyzed from 275 public and private bank employees’ working in Eskişehir and Bursa. The relations and effects between variables are presented by correlation and regression analyses. The validity of scales are measured with structural equation model. According to the findings, it is seen that the bank employees’ emotional labors have significant effects on organizational cynicism. Especially, it is found that the employees acting surfacely attitude cynical behaviors but the ones behaving naturally show a less negative attitudes and behaviors toward the organization. But no significant relations between deep acting and organizational cynicism are determined.

Keywords
Emotional Labor, Surface Acting, Deep Acting, Cynicism, Organizational Cynicism.



Kaynakça

Adres :Çankırı Karatekin Üniversitesi, İktisadi ve İdari Bilimler Fakültesi, Uluyazı Kampüsü, Merkez-ÇANKIRI/TÜRKİYE
Telefon :+90 (376) 218 95 45 Faks :+90 (376) 218 95 46
Eposta :iibfdergi@karatekin.edu.tr

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