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Job Satisfaction and Wellbeing of Employees' Providing Social Services in Government Institutions: The Istanbul Case

Job Satisfaction and Wellbeing of Employees' Providing Social Services: MFSP Istanbul Branch and Related Offices Case

Extended Abstract

1. Introduction

New socio economic developments, emerging with globalization require governmental structures to be updated as well. Today, all governments try to enhance economic status of their citizens and become a respected country in the World. As social constitutional entities, all governments have to satisfy social needs of their citizens, protect and prosper all needed ones and improve general well-being of their countries as well as citizens (ASPB, 2015). In a society, protecting children and elderly, taking care of disable and sick and providing accommodation, healthcare and education to low income individuals and families are considered under social services umbrella.

In terms of institutional success and quality, human as a focus point, giving priority to disadvantageous groups, keeping social workers’ motivation and spirit present important issues (Coffey et al., 2004; Balloch, Pahl and McLean,1998;Aston et al., 2013; Riberio et al., 2014; Graham and Shier,2014; Simons and An, 2015). Existing research (Uğur and Erol:2015; Simons and An, 2015) argue that when job satisfaction and motivation is high, the social services provided are usually better On the other hand, when disadvantaged groups psychological and social situations are considered, we can easily observe the relationships between job satisfaction and efficient and effective social services providing. Hence, the job dissatisfaction and exhaustion resulting with tiredness, disappointment and quitting one’s job can be observed with jobs requiring emotional participation, empathy and low wages such as doctor, nurse, teacher and usually social workers (Mercanlıoğlu, 2012; Fiabane et al., 2012; Fu et al, 2013;Gürbüz and Karapınar, 2014; Lizano and Barak, 2015).

The purpose of this study is to determine factors influencing job motivation and satisfaction of social workers working at Istanbul Family and Social Policies Ministry. The ultimate purpose of this study is to investigate work life balance and quality of participants and their relationship with job motivation, hence providing framework to develop better policies to improve job satisfaction of public social workers.

2. Method

In the study, after defining job satisfaction and motivation concepts, we try to define factors influential in job motivation and satisfaction of social services and healthcare workers who provide face to face service to people in need.

Data analyzed in this study has been collected via a survey instrument. In order to measure job satisfaction and motivation of social workers working at Istanbul Family and Social Policies Ministry, extensive literature review has been carried out by including national and international outlets. The result has been original 57 question survey that includes basic demographic characteristics of the participants, their working conditions and nature as well as individual characteristics of the services provided. After the approval of Social Services City Administration and Ministry Publication and Education Department, the survey instrument has been finalized.

In September 2014, the survey instrument has been administered to around 4000 social workers working under Istanbul Social Services Jurisdiction Administration via an online survey by using institutional emails. The participants were lower level social services managers, all clerks and experts, attendants, security personnel and drivers working under outsourcing firms. The final participants count was 697 usable surveys.

The framework of this study has been formed by Maslow’s Need Pyramid and Herzberg’s Dual Factor Theory and dependent variable of this study is defined as “This job is meaningful to me”. As independent variables, we decide to employ motivational and hygiene factors from Herzbger’s Dual Factor Theory. In addition, besides descriptive analysis, linear multivariate regression analyses have been used to determine factors influencing job satisfaction and motivation.

3. Results and Discussion

General findings indicate that job satisfaction is not equal among participants. Besides, workers job satisfaction and motivations have been determined by some socio demographic factors such as age, gender, type of work, structure of the households.

The results of this study indicate that motivational factors and hygiene factors could have significant effects on workers’ job satisfaction and motivation. The results underline important role of hygiene and motivational factors in carrying out social Works.

In Istanbul social services department, working conditions among hygiene factors affects meaningfulness of the positively at 1 per cent high significance level. In this sense, we could recommend offering wage increases in terms of additional monetary benefits and payments in addition to free lunch, kindergarten to children, free shuttle services to homes and work. These monetary and non-monetary benefits can enhance job satisfaction of service workers employees significantly.

Among motivational factors, success and possibilities of promotion at work both affect positively and highly significantly at 1 per cent level to working job meaningful dependent variable. In order to increase existing personnel’s’ efficiency and help personal to gain new abilities and talents in offering social services, courses, certificate programs, in house training programs and regular classes under degree programs can be offered. Supporting and promoting education and training in all phases of the work and institutions could enhance job satisfaction and enjoyment of the social workers in all levels of the organization.

According to the findings of this study, relationships among individuals and working conditions can affect dependent variable at 1 per cent high significance level positively. Mandatory internships for graduating students and/or graduation thesis can improve those students’ ability to comprehend working conditions after graduation, forming good and solid relationships with their peers and colleagues, know better stress conditions and enhance their awareness o their environment.

When we look at the results of this study, work item among motivational factors affects positively and highly significantly to finding the work meaningful or not item. As enhancing collaboration at non-government organizations, the work load at social services departments would be reduced along with work stress that would increase job satisfaction and motivation of service workers employees.

4. Conclusion

We believe that the constructing social order based on rules and formulating those rules, governments play significant and important role in production of social services that cannot be produced by market forces in our globalizing world and knowledge society. Besides, government intervention is also crucial in using limited resources efficiently and effectively by providing services continuously and seemingly.

This study is among the first studies on investigating social workers working at Istanbul Family and Social Policies Ministry and it subsidies on job satisfaction and motivation of employees that would help to formulate better social services policies and regulations in addition to contribute to the existing literature.

Anahtar Kelimeler
Job Satisfaction and Wellbeing of Employees' Providing Social Services in Government Institutions: The Istanbul Case


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